Facetime Audio Cuts Out? Try These 12 Fixes - Techzillo (2023)

Facetime Audio Cuts Out? Try These 12 Fixes - Techzillo (1)

Does your Facetime audio cuts out when you talk? If people are complaining that you cut out as soon as you speak, or even that the other person get’s muted whenever you speak, there are a few reasons why.

Why Does FaceTime Audio Cut Out When I Talk?

Table of Contents

1. Bug with FaceTime

We all know audio is a finnicky thing. As much as we try to understand how to make it work for us, sometimes it simply refuses to do what we want it to.

If you’re running into a situation where the person you’re talking to is reporting that you’re cutting out, it could be a temporary glitch with their phone or even whatever speaker they’re using to hear you.

A bug is usually nothing wrong with either end of the call, and they tend to work themselves out fairly quickly. If this is the first time this issue has occurred for you and there’ve been no changes from your previous FaceTime calls, you may be encountering a bug.

2. Audio Ducking Is On

If you aren’t familiar with the term “audio ducking,” don’t worry. You aren’t alone, and it’s a pretty easy concept to grasp. Basically, audio ducking is the process of compressing one audio signal to allow a second audio signal to stand out. It’s a trick commonly used in music production and even in creating podcasts.

Apple has integrated audio ducking into FaceTime with the intentions of giving its users a better audio experience.

However, while audio ducking is controlled and used in specific ways in music production, it’s applied automatically through FaceTime, and that means sometimes it can get confused about what it’s supposed to do, creating an audio problem. To fix your FaceTime audio woes, you may just need to turn it off.

3. Check Ear Speaker

Sometimes when a person’s having audio issues, the problem can be with their ear speaker rather than the application they’re using or their phone itself.

If someone is having trouble hearing you and you have reason to suspect their speaker, you might consider asking them to check their speakers, maybe by playing a song or video on the same speakers. This should help let you know if their speakers are the problem.

4. Check Headphone/AirPod Mic

Just like speakers can sometimes be the issue in an audio problem, sometimes the microphone you’re using is to blame.

With the rise in microphones built into your headphones, you can’t always be sure of the quality of the mic you’re getting or if it’s working as it should.

If someone claims your audio is cutting out, you might try to move your mic closer to your mouth or switch microphones altogether to see if the issue improves. If it does, then you know the problem lies with the microphone you’re using.

5. Phone Hasn’t Been Updated in a Long Time

Sometimes weird things can happen when you don’t keep your phone up-to-date.

Companies push out operating system (OS) updates for devices like your phone and computer to protect your security and privacy and to fix any bugs or odd conflicts that arise from time to time.

If you go too long without updating your phone, you may start running into odd glitches, which is why if you tend to put off or forget to update your phone, you should probably do so and see if that’s the solution to your audio issues.

6. Person On The Other End Has Too Much Background Noise

This probably isn’t the sort of answer anyone expects to see when they’re trying to look into why their audio is cutting out for the person they’re FaceTiming with, but the truth is that sometimes the issue can be something other than the devices you’re using.

In this case, it could be too much background noise affecting the quality of your call.

While background noise that seems insignificant to the person on the other end of the phone can sound unbearably loud to you, the reverse can also be true.

Sometimes there may be something happening in the background that you can’t hear but is affecting how well the person you’re talking to can hear you.

If they’re reporting problems hearing your voice, you may ask if there’s anything in the room with them creating noise competition.

7. Poor Internet Connection

Since FaceTime relies on your wifi (when you’re connected to the internet), in the same way that a regular phone call will have issues when you’re in an area with a poor cell signal, a bad internet connection can lead to both audio and visual issues.

If your call starts out fine and then suddenly develops issues, you might want to check your internet connection to see if it’s the reason for your misfortunes.

How to Fix FaceTime Audio Cutting Out

1. Restart Facetime

If you’re experiencing a temporary bug with FaceTime, the quickest way to know (and solve the issue) is to restart your FaceTime app. It could be that the call you’re in specifically is glitched and the restart restores everything to normal.

To restart, you’ll close your FaceTime app. On older iPhone models, this involves double-clicking the home button at the bottom of your screen and swiping up on the app to close it.

On newer iPhones, navigate to your home screen, swipe up, pausing about halfway up the screen. You’ll then swipe up on the preview of your FaceTime app to close it.

Give it about 10 seconds after you close your app before you open it again. When you do, everything should be fixed!

2. Turn Off Audio Ducking

At this time, it seems audio ducking is a problem specific to Mac users—so if your FaceTime audio is acting up on any other apple device, you can skip this section.

If you’re having a problem with your FaceTime on your Mac, however, audio ducking could be your problem.

To disable audio ducking, pull up your installed apps on your Mac. You’ll want to find one that came installed on your Mac when you purchased it named VoiceOver Utility.

The app’s icon is gray, and it looks like a stick figure standing in a circle, with a speaker icon situated in the bottom left corner of the circle.

Once you have VoiceOver Utility open, you’ll look for and click the Sound option in the sidebar. Then you search for Enable audio ducking.

If the box is checked, audio ducking is turned on. Simply uncheck the option to disable audio ducking. If you test your audio again and the problem is resolved, that was your issue!

3. Turn Off Voice Isolation

Another issue you could be facing across Apple devices with FaceTime is voice isolation. Voice isolation eliminates background noise to focus on your voice: but like audio ducking, if you have voice isolation turned on, it could actually be working against you instead.

To turn off voice isolation, you’ll first have to be in a FaceTime call. Once you are, open the Control Center, then click on Mic Mode.

If there’s a check next to voice isolation, that means it’s turned on. Simply click on it to turn it back off. Then you can test to see if that resolved your audio issues.

4. Update iPhone

If it’s been quite a while since you’ve updated your phone, whether because you forgot or just seemed to keep pushing off that notification to do so, it could cause a variety of bugs, including a FaceTime audio issue. Simply updating your phone could solve your problems.

To update your iPhone, first locate and click on your Settings app. Scroll down and navigate to General > Software Updates.

If your phone needs updating, the update will appear now. You’ll hit Download and Install, then follow your phone’s prompts to complete the update.

You’ll also find a menu named Automatic Updates under Software Updates. If you don’t have automatic update downloads/installations enabled and tend to be forgetful to update your phone even with regular reminders, this may be a good way for you to keep your phone up-to-date.

5. Update FaceTime

Just like audio issues can be caused by a phone that’s out-of-date, the same can be true of an app that’s out of date. Often, Apple users have their phone set to install app updates automatically, but this isn’t always the case.

To check if FaceTime needs to update, find and open the App Store. Then you’ll click on the profile icon in the top right of your screen. This pulls up your account and app management page.

If you scroll down, assuming any apps need updating, you’ll find a menu listing every update that has an update available.

If FaceTime is one of these apps, click the Update button next to it. Once the update’s been installed, you should be good to go! If an out-of-date app was your issue, your audio problems will be resolved.

6. Use Different Headphones

If you believe your audio cutting out on FaceTime to be a problem with the headphones you’re using, the best thing to do is simply use a different pair of headphones.

Whether your current headphones only disagree with your FaceTime app or deliver subpar audio across the board, there likely isn’t much you can do about the audio quality if the problem is your headphones.

Whether you choose to revert to your device’s speaker or you locate new headphones, your audio quality is bound to improve.

7. Fix Internet Connection

If you’ve determined a bad internet connection is the likely culprit for your FaceTime audio cutting out, you’ll want to turn wi-fi off on your phone and switch to cellular data or troubleshoot your internet connection issues.

Sometimes your modem or router need a restart just like any other device. If your internet is having issues and you aren’t sure why, the first thing you should try is a restart.

Each device is different and may have built-in ways to restart it, but the method that will work across any device is to unplug it.

Once you’ve done this, wait about 30 seconds and plug it back into the wall. You’ll have to give your modem/router time to reestablish your internet connection, which can take up to several minutes, but once you’re connected again, your internet connection should be stable.

For further internet connection troubleshooting tips, seek advice from your provider. They’ll be your most reliable source of information.

8. Use WhatsApp

If FaceTime is the only app on your phone that won’t play audio right and nothing seems to fix it, there’s always the option of moving your conversations to a different app.

FaceTime is convenient between Apple users because it comes installed on iPhones automatically and can be used across multiple Apple products, but you probably use something else when you want to contact people who don’t have an Apple product anyway.

Many users suggest WhatsApp as a good alternative to FaceTime. However, you might also consider Skype or Zoom for your video-chat needs, and even Discord allows you to either voice or video call as well.

In other words: don’t worry if your FaceTime isn’t working the way it should. You’ve got plenty of other options out there.

9. Repair Your Phone Speaker

If you’re fairly certain your FaceTime audio issues are related to your phone speaker, you’ll want to look into a fix for your speakers.

Sometimes speakers go out, but before you assume that’s the issue and look into potential speaker (or phone) replacement, look closely at your phone speakers.

Speakers and charging docks are notorious for getting grungy. You can find a plethora of videos across the internet of people cleaning all of the dirt, fuzz, and everything else that gets built up in these small access points.

This sort of gunk happens, and it can cause you to lose the ability to charge your phone—or mess up your audio.

That said, special tools are required to clean out these small spaces. It isn’t safe for your phone to poke unknown objects into your speakers in an attempt to clean them.

Instead, you may search online for a cleaning kit meant for this purpose or for a professional who can clean your speakers for you. And you should hear much better once they’re pristine again!

10. Restart iPhone

Anyone familiar with tech support knows this procedure. Often, it’s the first thing you’re asked to do.

That’s because in many cases, anything wrong with your device can be repaired with a simple restart, whether the device be a computer, console, tablet, or phone.

Phones go through a restart process when they’re updated, but sometimes they need to be restarted a little more frequently for optimal performance.

Restarting your iPhone is pretty easy! Locate and hold down your power button for several seconds until you see a dark screen with a slider labeled “slide to power off.”

Swipe this slider all the way to the right to turn off your iPhone, and it will shut down. Leave your phone for a few seconds before pressing the power button again.

In a few seconds, a white screen with a black Apple logo should appear to indicate the phone is rebooting itself.

If you’re in a situation where you can’t swipe the power slider across the screen to turn your phone off, there is a button combination you can use to force restart your phone.

Press volume up once, volume down once, then hold down your power button. After several seconds, your screen should go completely black, indicating that your phone has been shut off. The restart process to turn it back on is the same.

Once you’ve gotten back into your phone, you should hopefully find that your audio bug has disappeared.

11. Reset iPhone

If nothing else seems to fix your audio problem and all of your phone’s settings and connected devices are performing fine, your phone may need a factory reset.

It isn’t ideal, as a factory reset means restoring the phone to the condition it was in when it first came out of the box, but resets have been known to fix a variety of issues.

Performing a factory reset is fairly easy. Find the Settings app on your iPhone, then navigate to General > Reset > Erase All Content and Settings. When prompted, click Erase iPhone.

You’ll then be prompted to enter your Apple ID and password to confirm your decision. Once you do, your iPhone will reset itself and return you to set-up just like when it first came out of the box. Once you set it up to your liking once more, your audio issues should be fixed.

12. Contact Apple

Of course, when all else fails, contact the professionals. They’re trained to know the ins and outs of Apple’s software and all the various issues that can occur within it.

They’ll likely ask if you tried a few of the methods we recommended here first but then they’ll be able to get into any deeper issues they might be able to figure out.

No one likes contacting Apple customer support, but it’s just what you’ve got to do to solve your problem sometimes.

Why Does Facetime Mute the Other Person When I Talk

It’s mainly down to a bug in a recent update that causes the other person to mute whenever you talk. Sometimes Facetime bugs can affect the way you hear others on Facetime so if you want to fix it, you should restart the app as well as your device. If the glitch is minor, this will get rid of the error.


Why does the audio keep cutting out on FaceTime? ›

Skype, FaceTime and other VoIP and videoconferencing platforms use echo cancellation to help prevent echo. If the loop gain is very high then recommend cancellation is insufficient. Echo suppression must also be used. The algorithm detects who is speaking and reduces the volume of the other parties on the call.

Why does my FaceTime audio keep cutting out iPhone 12? ›

If your cellular connection or Wi-Fi network are running slow, or other users are streaming audio or video on the same Wi-Fi network, you might have these issues: Connection alerts or unable to connect. Choppy video calls.

How do I fix FaceTime audio iOS 15? ›

What to Do When There's No Audio on FaceTime
  1. Check that you or the person you're speaking with haven't muted your microphone. ...
  2. Check your volume. ...
  3. Check your Wi-Fi or mobile data connection. ...
  4. Is the microphone "busy"? ...
  5. Check that your microphone is working correctly. ...
  6. Restart your device.
Jun 22, 2022

How do I fix my FaceTime audio on my iPhone? ›

Top 11 Fixes for FaceTime Audio Not Working on iPhone and iPad
  1. Check Compatibility. ...
  2. Restart Phone. ...
  3. Check Volume. ...
  4. Unmute Microphone. ...
  5. Check Microphone Problem. ...
  6. Close Other Apps Using Microphone. ...
  7. Set Correct Date and Time. ...
  8. Disable Noise Cancellation.
Feb 23, 2021

Why does my iPhone audio keep cutting out during calls? ›

If your iPhone drops calls from time to time, there can be a minor glitch on the device. You can try to restart your iOS device to get rid of this problem easily. If you have an iPhone 12/11 or iPhone X, press and hold the Side button and either volume button to get to the "slide to power off" slider.

Does FaceTime audio have a time limit? ›

FaceTime is a free app that is unique to Apple devices and it comes pre-installed on your device. With the ability to chat in a group, which allows up to 32 participants for as long as you need, there is no limit for call length.

Why is my iPhone 12 speaker not working during calls? ›

Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.

What do I do if my speaker keeps glitching on my iPhone 12? ›

Software Glitch

Try turning the bluetooth off and playing audio again. If this doesn't help, perform a force restart on the phone and power the phone back on. If your phone's audio is still suboptimal, you can likely rule out any software issues.

Why does my phone audio keep cutting in and out? ›

Conclusion. If your Android phone keeps cutting out during calls, install the latest Android updates and restart your device. You can also remove your SIM card and turn off Voice Privacy during calls. If the issue persists, use Wi-Fi Calling, and contact your carrier for further help.

How do you FaceTime audio with the new update? ›

Tap the number or address, then tap the Audio button or FaceTime. If you have the person's phone number or email address saved in your Contacts,3 you can start typing their name and tap the name when it appears. Then tap the Audio button or FaceTime.

Where are FaceTime audio settings? ›

While you're in the call (voice or video), swipe down from the top-right corner of the screen to open the Control Center. Tap the “Mic Mode” button. Choose one of the three audio modes. That's it!

Can you FaceTime with iOS 15? ›

In iOS 15, you can join a FaceTime call from your iPhone, Android or Windows device. If you're on the lookout for an alternative to Zoom or Microsoft Teams, you may want to check out this new FaceTime feature in iOS 15.

Why can't I FaceTime audio? ›

Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you're using an iPad, you might see Settings > Cellular Data. Go to Settings > FaceTime and make sure that FaceTime is on. If you see "Waiting for Activation," turn FaceTime off and then on again.

How do you fix FaceTime problems? ›

Try logging out of FaceTime

Sometimes the issue is as simple as logging out of FaceTime and then logging back in. You will need to go into your Settings, (System Preferences on computers) and log out of your Apple ID for FaceTime, and then log back in.

How do I make FaceTime audio work? ›

Place an audio-only FaceTime Call.

Tap the phone icon to start an audio-only FaceTime call. Wait for the other person to answer to begin the conversation. Tapping the video icon instead will start a FaceTime video call.

Why is my audio randomly cutting out? ›

Defective hardware or improper network configuration can cause audio to cut in and out. If the problem occurs on one phone, the underlying cause can vary from equipment to network configuration. If audio cuts in and out on multiple phones, the issue is likely network related.

How do I fix the audio glitch on my phone? ›

5 Easy Steps: How to Fix Phone Sound Issues
  1. Check Audio Volume Levels. Before you do anything else, check to make sure your speakers are working correctly. ...
  2. Disable Do Not Disturb Mode. ...
  3. Turn Off Bluetooth. ...
  4. Test Sound on a Headset. ...
  5. Try Resetting Your Phone.

How do I fix the sound glitch on my phone? ›

If the sound from your phone is intermittent or distorted, try the following steps:
  1. Step 1: Check the strength of your mobile data connection.
  2. Step 2: Turn off Bluetooth. ...
  3. Step 3: Turn the volume up or down. ...
  4. Step 4: Turn Wi-Fi on or off.
  5. Step 5: If you're on a video call, turn video off and back on.

What's the longest FT call ever? ›

The longest FaceTime call was 88 hours 53 minutes and 20 seconds. Eli, Sammy, Mamba, and Graydon hold the longest facetime call with 174 hours.

What's the longest FT call in the world? ›

The longest FaceTime call on record as of 2022 was a conference call by Cisco Systems via FaceTime call. The call lasted for 88 hours, 54 minutes and 22 seconds. The conference call happened in 2015.

Can I stay on FaceTime all night? ›

Technically FaceTime calls are designed to stay connected until one of the people on the call actively ends it. There is no set amount of time that a FaceTime call will end on its own, and there is no setting to enable or disable something like this.

What are common problems with the iPhone 12? ›

The 12 Biggest iPhone 12 Issues and How to Fix Them
  • No SIM or Invalid SIM Error on iPhone 12. ...
  • Problems With Face ID on iPhone 12. ...
  • iPhone 12 Audio Issues. ...
  • iPhone 12 Bluetooth Issues. ...
  • Wi-Fi Connection Problems With iPhone 12. ...
  • Personal Hotspot Issues on iPhone 12. ...
  • iPhone 12 LTE/5G Issues. ...
  • iCloud Issues on the iPhone 12.
Oct 8, 2022

Does iPhone 12 have any problems? ›

According to Apple, a "very small percentage" of iPhone 12 and 12 Pro models may experience sound problems because of a component that can fail on the receiver module. Affected devices were manufactured between October 2020 and April 2021.

Is iPhone 12 glitch normal? ›

After closing apps that run in the background and the iPhone 12 screen flickering issue is still not fixed, the next thing you need to do is to refresh the memory of your device. It's possible that the screen flickering is just due to some minor firmware glitches.

How do I clean my iPhone 12 receiver? ›

Apple states, "If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry." We're taking that advice a step further with our "do's" of cleaning your iPhone's speakers.

How much does it cost to repair iPhone 12 speaker? ›

Price: $99. Get the loudspeaker fixed on your iPhone 12 Pro Max. Repair in 30 minutes.

Why does my iPhone video sound go in and out? ›

Make sure you're using the latest iOS version. Remove any screen protectors, films, or cases from your iPhone. Clear any debris from the openings of your iPhone.

Is FaceTime audio better than calling? ›

Making a FaceTime Audio Call

FaceTime Audio can be preferable to a standard phone call because it's often higher quality because it uses a higher-quality codec that exceeds even HD voice services offered by carriers.

How do I control FaceTime audio? ›

During a FaceTime call, open Control Center, tap Mic Mode, then select Voice Isolation.

Does FaceTime audio get blocked? ›

Blocked FaceTime calls ring forever

When someone you've blocked tries to FaceTime you, their phone will simply ring and ring without an answer. Nothing happens on your end, and you won't know that they're calling. It'll go on like this until the blocked caller gives up and stops trying to call.

Is FaceTime audio tracked? ›

Is FaceTime private? FaceTime is private because your calls are protected using end-to-end encryption, so there is no way someone outside of your call (potential hackers) could access your call. Calls are not recorded, and no part of your calls are sent to or stored by Apple.

How do I change my FaceTime settings? ›

Change FaceTime video settings on iPad
  1. When you're on a FaceTime call, Open Control Center.
  2. Tap Video Effects, then tap Center Stage to turn it on. To turn Center Stage off, tap it again.

What does iOS 15.6 do? ›

iOS 15.6 was minor in scale, introducing an option to restart, pause, rewind, and fast-forward a live sports game that's in progress, plus it addressed an issue that could cause the Settings app to continue to display that device storage is full even when it's not. Released on August 17, iOS 15.6.

What is new in iOS 15.6 1? ›

The iOS 15.6. 1 update patches two security holes affecting iPhone and iPad users. Apple says they have addressed CVE-2022-32894 which could be used to execute arbitrary code with kernel privileges and added that the exploit might have targeted active users.

How to downgrade iOS 16 to 15? ›

Way 1. Downgrade from iOS 16 with iTunes
  1. On the site, go to the iPhone section and select your iPhone model. ...
  2. Now, open iTunes on the computer and hold the “Shift” key on the keyboard. ...
  3. Open the file and you will see “iTunes will erase and restore iPhone to iOS 15.7 and will verify the restore with Apple” on the screen.
Nov 10, 2022

Is there a FaceTime outage? ›

According to its status page Apple FaceTime is currently up.

Does FaceTime audio work without Wi-Fi? ›

All you need is a cellular data 3G or 4G connection. There is no difference between using Facetime with Wi-Fi or with cellular data, except of course, for the cost. If you have large amounts of data included in your data plan, you can use it without worries.

What do you do when your microphone doesn't work on IOS 15? ›

Go to Settings > Privacy > Microphone. Make sure that the app is enabled. If the app has permission to access your microphone, or if it isn't listed, contact the app developer.

Why can't I do FaceTime audio? ›

Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you're using an iPad, you might see Settings > Cellular Data. Go to Settings > FaceTime and make sure that FaceTime is on. If you see "Waiting for Activation," turn FaceTime off and then on again.

How do you unmute FaceTime on IOS 15? ›

Mute the call: Click or tap the Mute button . You can still hear the other person on the call, but they won't be able to hear you. To unmute yourself, click or tap the Mute button again. Arrange three or more participants in a grid: Click or tap Grid at the top right of the window.

Why is my sound not working on my iPhone ios 15? ›

In many cases, the iPhone sound not working issue is caused due to the “Mute Switch” button, most commonly known as “Ring/Silent Switch”. You might have accidentally put your device in silent mode during the update. So, simply turn off the silent mode by flicking the Silent switch to the other side.

Why is my microphone suddenly not working? ›

Try the following solutions: If your headset has a Mute button, make sure it isn't active. Make sure that your microphone or headset is connected correctly to your computer. Make sure that your microphone or headset is the system default recording device.

How do I change my microphone settings on iOS 15? ›

Adjust Microphone Sensitivity in iOS
  1. Open the device's Settings app.
  2. Scroll to and tap on Sounds.
  3. Turn on Change with Buttons.
  4. On the side of the device, push and hold the physical plus button (volume up). The device's microphone sensitivity is raised.

Why did my microphone randomly stop working iPhone? ›

There are many reasons the iPhone microphone may not be working. The problem may be Bluetooth or app-related, the iOS is out-of-date, or something is blocking or interfering with the microphone and preventing it from performing normally.

How do I enable audio on FaceTime? ›

Tap the number or address, then tap Audio or Video . 3. If you have the person's phone number or email address saved in your Contacts you can start typing their name and tap the name when it appears. Then tap Audio or Video to initiate a FaceTime call.

Does iOS 15 tell people you muted them? ›

The contact won't be notified that you muted them, and you can steer clear of a crowded Notification Center. So, let's take a look at the steps required to mute a text conversation on an iPhone.

Does iOS 15 tell someone when you mute them? ›

Can someone tell if you have them muted on iPhone? No. The sender of the message will not be notified if you have muted them. This is also true for iMessage even though both of you are part of the Apple ecosystem.

Where is the mute button on FaceTime iOS 15? ›

To mute yourself on FaceTime on your iPhone:

During your FaceTime call, tap the screen of your iPhone. On the menu that pops up, tap the Microphone icon. The Microphone icon will change to gray, and the person you are calling will no longer be able to hear you. To unmute yourself, repeat the steps above.

How do I get sound options on iOS 15? ›

Here's how:
  1. Tap Settings.
  2. Scroll down and tap Control Center.
  3. Scroll down to Hearing, and tap the green plus (+) sign to add it to your Control Center.
  4. Open your Control Center.
  5. Tap the ear icon.
  6. On the next screen tap Background Sounds to turn the feature on and choose your preferred sound.
Mar 22, 2022

How do I turn on ambient sound on iOS 15? ›

Go to Settings > Accessibility > Audio/Visual > Background Sounds, then turn on Background Sounds. Set any of the following: Sound: Choose a sound; the audio file downloads to your iPhone.

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